Shipping, Delivery and Returns
Normal delivery is within 5-7 days for domestic carriers (USPS). International shipping is 7-14 business days. We can ship to virtually any address in the world. Please note that there are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. Customers are responsible for all shipping cost.
US Shipping Rates: Please note that shipping rate may increase due to rate increases by the USPS.
|Order Amount(US$)||USPS Priority Mail - 1 to 3 Business Days||USPS Express Mail - 1 to 2 Business Days (guaranteed)|
|0.01 - 21.00||4.95||17.85|
|21.01 - 30.00||5.55||17.85|
|30.01 - 50.00||6.05||25.15|
|50.01 - 75.00||8.95||27.65|
|75.01 - 100.00||9.75||31.65|
|100.01 - 150.00||11.95||35.60|
|200.01 - 300.00||17.15||43.70|
|300.01 - 600.00||19.60||47.55|
All our orders are shipped via USPS. Orders go out within 1-2 business days from the date received. If you want things shipped UPS contact us for rates.
International Shipping Rates:
|Order Amount(US$)||CANADA Priority Mail - 6 to 10 business days||INTERNATIONAL Priority Mail - 6 to 10 business days|
|0.01 - 35.00||10.95||12.95|
|35.01 - 50.00||19.00||26.50|
|50.01 - 100.00||24.10||36.35|
|100.01 - 200.00||26.80||37.30|
|300.01 - 600.00||32.20||45.70|
Duties and Taxes: International orders are subject to duties and taxes. The recipient is responsible for payment of applicable duties, taxes and other fees.
You may return most new, unopened items within 10 days of delivery for a full refund, or within 20 days of receipt for an exchange. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). We will issue a full refund for the product (not shipping) or you can exchange it. We will pay for shipping you a different product of equal value. All other shipping costs are not refundable unless due to our error or defects in the merchandise. When returning merchandise to Cutlass & Cane Clothing Co., return them USPS insured. Parcels must be returned with shipping charges prepaid. COD returns can not be accepted and will be refused.
To return your items:
email us at firstname.lastname@example.org to return your unused product. Please include your packaging slip with your package. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return, the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Send the package to:
Cutlass & Cane Clothing Co.
P.O. Box 4484
Washington, DC 20017
If your purchase was made using a credit card, that card will be issued a refund for the returned item(s) which will appear on your credit card statement. Purchases made by check or money order will be issued a refund check. If you were using Pay Pal, we will reverse the charges. We do not refund shipping unless there was an error on our side.
Even exchanges of purchases made by credit card or Pay Pal will be a simple swap of merchandise. If the new item has a different price, we will charge or credit your credit card for the difference. There is no additional shipping fee for exchanges of equal value. If you were using Pay Pal and there is a difference in price we will request a payment through Pay Pal.